Welcome to the Good Shepherd Toy Store!

Please read all the below Terms and Conditions before placing an order with us. Please note that by accessing and/or using the services offered by this website, you agree to be bound by these terms and conditions.

These Terms and Conditions constitute the entire agreement between you, the customer, and goodshepherdtoys.com. If you visit or shop at goodshepherdtoys.com; or if you create hyperlinks to goodshepherdtoys.com, you accept and agree to comply with the most recent version of this agreement in its entirety. We reserve the right to amend this agreement or any parts thereof at any time and without notice.

Amendments to this agreement take effect 24 hours after the agreement has been amended on our website, and your continued use of this site implies your acceptance of the agreement as amended. When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.


This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.


We will always endeavour to keep this site fully operational and error free, but offer no guarantees for this. We do not accept any responsibility for any faults, errors or interruptions that may occur from using this site. We not not accept any responsibility either for any viruses you may received whilst using this site. This site is provided “as is” and you use this site at your own risk. We accept no liability for any loss or damage resulting from any use of this site or any of its content, howsoever such loss or damage may result. We make no representations or warranties of any kind, whether express or implied. We disclaim all representations and warranties including, but not limited to, the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, goods or services.

We will always work at keeping all information on this site fully up to date but cannot guarantee this. We cannot be held responsible for any errors or omissions that may be present. E & OE. All prices are subject to change without notice.


This site and its content are the sole property of goodshepherdtoys.com and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.


goodshepherdtoys.com is committed to protecting your privacy. We will not sell or give your email address and other details to anyone. All personal particulars are used solely for business on goodshepherdtoys.com.


We aim to always produce the highest quality products for the satisfaction of our customers. In case of products arriving damaged or broken please refer to our Returns/Refunds policy.

goodshepherdtoys.com cannot be held liable for any injury/death/ or any other loss that may occur directly or indirectly from the use of our products as they are used outside of our control. We assume no obligations or responsibilities whatsoever.

Please do note that, due to the fact that our products are all individually hand-crafted, they might differ slightly from the photos on this website.


Should your order be incorrect, please notify goodshepherdtoys.com within 7 days of receiving the parcel. We will then gladly exchange any incorrect items or post any absent items to you as soon as possible. Orders under these circumstances will only be exchanged/refunded if goodshepherdtoys.com is notified within this space of time. (7 days)

It is your responsibility to make sure that you inspect the parcel upon delivery. You have the right to refuse parcels that are obviously opened or damaged. You can also open the parcel in front of the courier to check if the contents are still good, before signing for receipt. Inform goodshepherdtoys.com immediately of any related complaints you might have. Once you sign for receipt of the parcel, the responsibility for the parcel shifts to you.

You have the right to cancel without reason and without penalty any online order. You must notify goodshepherdtoys.com of your cancellation and return the goods within seven (7) days of receipt thereof. You cannot cancel custom orders, personalised goods, goods that were bought at a discount, or goods which had a defect, but which you agreed beforehand to buy despite the defect. goodshepherdtoys.com will grant a full refund within thirty (30) days of the cancellation, but you must pay the return shipping.

We aim to provide products of excellent quality. Should you have received goods that are not reasonably suited for the purpose for which they are intended, or that are not of good quality, then you have the right to request a repair, a replacement, or a refund within six months after the date of receipt. This does not apply if we informed you that certain goods had a defect, but which you agreed to buy despite the defect.


We only deliver within the Republic of South Africa. International customers are encouraged to visit our international web portal at Etsy.

Once a payment has been made the order is binding and cannot be withdrawn.

Delivery times are estimates only and we are not liable for any late deliveries.

goodshepherdtoys.com reserves the right to cancel an order for any reason whatsoever on notice to you. In such cases, if payment has already been made, you will be fully refunded.

You accept that in order for us to prove delivery of an order or part of an order, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery. In the case of post office or depot collections, we need to prove that somebody, not necessarily you, collected the delivery from the depot or post office.


The use of links to other websites is for users convenience only and we, do not assume any responsibility for the linked sites.

goodshepherdtoys.com INFORMATION

In accordance with section 43 of the Electronic Communications and Transactions Act, goodshepherdtoys.com provides the following information.

goodshepherdtoys.com is a sole proprietor business.

Legal notice address:
Good Shepherd Toys
P.O. Box 10641
Linton Grange
Port Elizabeth

These Terms and Conditions were last updated on 7 December 2019.