Delivery Policy
Last Update: 29 April 2022

This Policy forms part of the Agreement between you, the website visitor, customer and user, and Good Shepherd Toys (“Good Shepherd Toys”, “we”, “us”, or “our”).

Table of Contents

Local Shipping (South Africa)

The Courier Company

We use The Courier Guy for deliveries. We have been working with them since early 2014.

Order Lead Time

We do our best to get your order shipped as soon as possible. Each product page indicates the lead time for that product (either Available Now; or 1-4 weeks). Your order will be ready for shipping once the last product has been finished.

If you need your order by a specific date, please do reach out to us. We always try to meet dates wherever possible.

Delivery Lead Time (by the couriers)

Deliveries via The Courier Guy take between 1-5 working days from date of dispatch, and your parcel will be delivered to your door.

You will receive a tracking number for your shipment once your order has been dispatched. You can also expect a PIN code from The Courier Guy (either via sms or via email) before they deliver your order. This PIN is a hands-free way confirming that you received the parcel.

Shipping Rates

Orders under R800: R110.00
Orders of R800 and above: FREE*

Overnight surcharge**:

You can request that your shipment be sent via overnight courier**. There will be a surcharge for the Overnight service, depending on the size and weight of your parcel. The Courier Guy typically is very good at delivering parcels overnight, but we cannot guarantee that you will receive your shipment the next morning. You hereby acknowledge that any overnight surcharges cannot be refunded if The Courier Guy did not delivery your shipment the next day.

A surcharge applies for overnight shipping. For parcels under 2kg the surcharge is R35. For larger parcels, please inquire.

* Free shipping excludes any surcharges, for example, but not limited to: overnight deliveries, or deliveries to Embassies, Hospitals, etc. See “Delivery restrictions” (below).
** Overnight shipping is only available to what The Courier Guy considers Main Centres.

Delivery restrictions

Orders are dispatched on business days only (Monday to Friday), between 8 am and 5 pm. The courier company does not collect orders over weekends or on public holidays.

A full physical address is required, as the couriers deliver door-to-door only.

We can not deliver to the following addresses:

  • PO Boxes
  • Chain Stores (except with an additional surcharge)
  • Farms (except with an additional surcharge)
  • Embassies (except with an additional surcharge)
  • Power stations (except with an additional surcharge)
  • Government Building (except with an additional surcharge)

The couriers typically deliver between 8AM and 5PM on business days; or — in main centres — before 11AM if you chose an Overnight delivery.
After hours, and weekend delivery services are available upon request only, and will carry an additional charge to be paid by you.

Not all courier services are available for all addresses or times, and delivery will be subject to, and dependent on, the available services of The Courier Guy.

Returns

For information on returns, please see our Return Policy.

International Shipping (outside of South Africa)

We are happy to offer international shipping to certain countries outside the Republic of South Africa.

These countries include, but are not limited to:

  • EU (and the other countries in Europe)
  • North America

If your country is not listed, please contact us for more information.

If you are outside of South Africa, and interested in ordering from us, please contact us (via email, or via social media), preferably with the goodies you are considering. We can then obtain quotations to give you an indication of the cost of shipping.

We work with several shipping providers, who offer shipping via regular mail, or via courier.