International Orders – FAQ
We have answered some of the most common questions we receive about International Orders.
This list gets updated every now and then as we get more recurring questions on this topic.
How do I place an international order?
Our website checkout currently only works for South African and US delivery addresses.
To place an international order from any other country (or if you are in the USA, but want a more speedy FedEx shipping), please send us an email or DM with your order list and the country you need the goods shipped to. We will respond with a shipping quote. Should you be happy with the shipping fee, we will send you an invoice with relevant payment info.
What does the "R" currency symbol on the website stands for?
Our currency is called "South African Rand". Please look for "ZAR" on a currency exchange calculator.
How can I pay for my order?
We currently accept payments via credit and debit card (as long as it has a VISA or Mastercard logo on the card!).
We can also accept PayPal transactions. Please be aware that there is a 6% surcharge to cover fees when you choose PayPal.
How long will my order take to arrive?
Please consult the current manufacturing lead time on the website and then add the shipping time to that.
Shipping time varies depending on the carrier you select. Econo shipping to the USA typically takes about a 3-4 weeks to arrive, and FedEx about a week.
Will I have to pay import duty and taxes on my order?
With the exception of our USA economy option - which includes all taxes - you may have to pay import duties and taxes on your import (shipment).
This differs from country to country, and you will have to check with your local Tax or Customs authority to find out the details. Any import duties and/or taxes are payable by you, once the parcel arrives in your country.
The shipping provider (e.g. FedEx) will contact you if anything needs to be paid.
South Africa has Preferential Trade Agreements with a number of countries (among which the USA, EU, and the UK), which might lower or cancel these fees.
How much is international shipping?
International shipping differs enormously depending on the location, size/weight of the parcel and the shipping method. Please DM/email us for shipping quotes.
Our Economy Courier starts at:
🇺🇸 USA from R165.00
Our Express (courier) prices start at:
🇬🇧 UK from R250.00
🇦🇺 AUS from R290.00
🇨🇦 CAN from R290.00
🇩🇪 GERMANY from R250.00
For more information, see also our International Shipping page.